Terms of sale

These terms apply to rooms booked directly with Kikar Boutique Hotel. For a booking through an agency or platform, check the terms provided by that channel. Your statutory rights still apply.

Groups, events, monthly stays and other services provided on quotation are subject to the specific terms of the offer communicated before you commit.

Before submitting your request, check the room category, dates, number of guests, included services, total price and rate terms. An acknowledgement means the hotel received your request. Your booking is confirmed when the hotel sends you its written confirmation.

If an essential term changes before confirmation, such as the price, room category or dates, you must agree to the new offer. You may withdraw your request free of charge before confirmation. Keep your booking summary, written confirmation and booking reference.

Prices in the booking process are in new Israeli shekels (ILS or ₪). The total due includes applicable VAT and mandatory charges. You pay the stated price for any optional services you accept.

Zero-rated VAT applies to tourists who meet the statutory requirements and present the required documents. Check the total applicable to your circumstances before confirming your stay.

The amount, method and due date for payment depend on your offer and rate. Any advance payment for your stay is deducted from the outstanding balance. Promotions apply to the dates, room categories and rates specified in the offer.

Anyone aged 18 or over may book in their own name. The hotel is not suited to stays with children. If you plan to stay with children, please contact reception before booking.

Check your booking terms for check-in, check-out and room capacity. Include all guests, including children. If you expect to arrive after the stated deadline, contact reception to arrange for your room to be held.

Early check-in, late checkout and changes to a stay are subject to availability and the hotel’s agreement. Agree any special requests and additional charges before the service is provided. Statutory cancellation rights continue to apply.

For accommodation booked remotely under Israeli consumer protection law, you may give notice of cancellation within 14 calendar days after the transaction or receipt of the statutory disclosure document, whichever is later. To exercise this right, more than seven days, excluding statutory rest days, must remain before the stay begins.

The period is extended to four months for consumers aged 65 or over, people with disabilities as defined by law and new immigrants within the statutory five-year period, if the transaction involved communication with the business, including electronically. The same cut-off before the stay applies. The hotel may request the proof provided for by law.

Where a cancellation fee may be charged under this right, it is capped at the lower of 5% of the transaction price and ₪100. Contractual fees are not added to that amount. Cancellation is free in circumstances provided by law, including a breach by the hotel, and where a more favourable booking term applies.

Under this right, the hotel refunds the amount due and cancels the applicable charge within 14 days of receiving the notice. These rights also apply to rates described as non-refundable.

Outside the statutory cancellation right, the rate terms agreed for your booking apply, subject to the law. Before you commit, check any free cancellation deadline, the amount or limit of fees and the conditions for changes.

A non-refundable rate may provide for a cancellation fee. A no-show or early departure may also incur fees under the agreed terms and within legal limits. Amounts already paid are credited against the amount due for the booking. More favourable terms agreed for a confirmed stay continue to apply.

You can give notice by email, or by phone or in person at reception where the law permits oral notice. Reception can provide contact details for registered mail or fax where fax is available.

Include your name and the identification number required by law. If you are not an Israeli resident, include your passport number and country of issue. Add your booking reference if available. Keep proof that you sent or delivered the notice.

If the hotel cannot provide a confirmed stay on the agreed terms, it will inform you as soon as possible. It may offer an equivalent service at no additional charge, subject to your agreement. If you do not agree, amounts paid for cancelled or undelivered services are refunded. Your other statutory rights and remedies continue to apply.

To raise a complaint, contact reception with the relevant details and your booking reference if available. This is optional and does not limit your legal remedies or deadlines.

Israeli law applies, subject to mandatory consumer protection and jurisdiction rules. The terms and rate agreed for your confirmed booking continue to apply to your stay, subject to your statutory rights.